30-day return policy is provided by AiTerminal, which means you have 30 days after receiving your refund request.
Want to have refund? Then as you received the product your product must be in the same condition, unpolished or unused, tagged, and in its original package.
To start the return, you can contact with them at official mail id. If your return is accepted, they will send you a return shipping label, along with instructions on how to send your package. Items returned to them without a refund will not be accepted. You can always contact them with any question back at official mail id.
Injuries and problems
Please check your order when you are received and contact them as soon as the item is defective, defective or find something wrong, so that they can diagnose the problem and do it right.
Exceptions / irreplaceable items
Perishable items (such as food, flowers, or plants), custom products (such as special orders or custom items), and personal care items (such as beauty products) are the items which cannot be returned. Nor do they accept the return of harmful substances, flammable liquids, or gases. Please contact if you have any questions or concerns about your item.
Unfortunately, they cannot accept refunds on merchandise or gift cards.
The fastest way to make sure you get what you want is to return what you have, and when the refund is accepted, buy something new separately.
AiTerminal will notify you once we have received and evaluated your return, and will let you know whether the refund has been accepted or not. If approved, you will be refunded automatically on your actual payment method. Please keep in mind that it may take some time for your bank or Credit Card Company to process and send a refund.
Know about Shipping Expenses and Taxes
- Free Standard Delivery for all items.
- The California sales tax rate is 7.25%. This rate is built at a base rate of 6%, and California adds 1.25% mandatory domestic value directly to city and regional tax authorities. According to local sales tax authorities, the total tax rate can reach 10.25%.
There is no sales tax on any delivery outside of the State of California.
Shipping applies to United States except Alaska, Hawaii, Puerto Rico, and Guam.
FPO, APO, and PO Box addresses they do not ship.
Shipping Methods-All orders are shipped via UPS or FedEx.
Rate Shipping and Delivery
They ship orders in stock within two business days after placing them. Delivery will usually take 3 to 7 days, depending on destination and shipping.